Privacy Policy

1. Introduction

Loopo values your privacy. We only collect information that is necessary to provide, operate, and improve our digital menu platform, and we never sell your personal data to third parties.

2. Information We Collect

Depending on how you use Loopo, we may collect:

• Basic business information — such as cafe or restaurant name, address, and account details provided during onboarding.
• Menu, media, and event content — including menu items, prices, images, and event details uploaded by cafes to their Loopo account.
• Contact information — such as name, email address, and phone/WhatsApp number, used for communication and support.
• Basic usage analytics — such as menu views, scans, and interactions, used to help cafes understand how customers engage with their digital menu.

3. How We Use Information

We use the information we collect to:

• Provide, host, and maintain the Loopo digital menu platform.
• Display cafe menus, media, and event content to customers via QR codes.
• Communicate with cafe owners regarding their account, support requests, or updates.
• Analyze usage trends to improve platform performance and features.
• Maintain the security and integrity of our service.

4. QR Code & Menu Usage

Each QR code generated through Loopo links to a cafe's hosted digital menu. Scanning a QR code does not require customers to create an account or share personal information — it simply loads the menu, media, or event content the cafe has published.

5. Customer Privacy

Customers who view a cafe's menu through Loopo are generally anonymous to us. We do not require customers to sign up, log in, or provide personal details to browse a menu. Any information a customer chooses to share directly with a cafe (for example, through an order or inquiry) is governed by that cafe's own practices.

6. Cookies & Analytics

We may use cookies and similar technologies to keep our platform running smoothly and to gather basic, aggregated analytics — such as how many times a menu was viewed. This data helps cafes and Loopo understand usage patterns and is not used to build detailed personal profiles of individual customers.

7. Data Security

We use reasonable technical and organizational safeguards to protect the information stored on our platform from unauthorized access, disclosure, alteration, or loss. While no system can be guaranteed to be 100% secure, we continuously work to keep your data safe.

8. Third-Party Services

Loopo may rely on trusted third-party services to operate our platform, including payment providers, cloud hosting, and analytics tools. These providers only receive the information necessary to perform their function and are expected to handle it securely and in line with applicable data protection standards.

9. Data Retention

We retain business, menu, and account information for as long as a cafe's account remains active, or as needed to provide our services, comply with legal obligations, and resolve disputes. Data may be deleted or anonymized once it is no longer needed for these purposes.

10. Your Rights

You may request access to, correction of, or deletion of your business or account information at any time. To exercise these rights, please contact us using the details below.

11. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Email: Hello@loopo.in

WhatsApp: +91 83284 21637